This question is in reference to Atlassian Documentation: Managing the email channel
In the Global Mail Settings, there is a Database Cleaner option. What this means ? After that period all emails (means tickets) will be deleted?
The service desk keeps a copy of emails in the database so it can do some basic threading (and it can be handy for debugging). These can mean the database grows very rapidly though, and they're not really needed for much, so there's a cleaner option to purge them out after a period of time.
It only cleans out old emails. Nothing else. It does not touch the issues.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot