Mail is not being sent when I resolve an issue. Mail is being sent throughout the rest of the workflow, but I do not get any notifications after resolving issues.
I am using an "IT Service Desk" out of the box project type and the issue is using the "Service Request Fulfilment workflow for JIRA Service Desk" (also out of the box) workflow.
Does anyone have any ideas about how I can get the resolved issue email to send?
I've attached a screenshot of the notification helper. According to the helper the reporter (IIT Test) should be getting a notification when the issue is resolved.
It also says IT Test does not get notified of their own changes. You stated in your question ' I do not get any notifications after resolving issues.' That sentence implies YOU are resolving the isssue. If that is true then you shouldn't get notified because you don't get notified of your own changes.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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