Customer Groups & Shared Issues

plz can you confirm the difference between "created by anyone" and "created by me" within jira service desk?

image2016-7-1 11:25:41.png

ideally i want to create a customer group and share Requests.

Reading online this does not appear possible is there a workaround?


2 answers

0 vote
Steven Behnke Community Champion Jun 30, 2016

It's a new feature. I'm not sure it's been officially released yet but it's very desired.

0 vote

Hi Niel,

Refer to the JIRA Feature Request at for more information regarding this.

Thank you


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