Custom fields showing numbers instead of text

All our custom fields showing numbers for the custom fields instead of text value. e.g field A has value ABCD but intead it is now showing 1234.

I created a new issue and the vlaues shows fine but all of a sudden existing values changed to numberic.

Any idea what is happening?

2 answers

1 accepted

0 votes

Have you upgraded recently? What type of fields are the custom fields? What does your log file say? What version of Jira are you running?


No I am doing an upgrade but thats all together a differeent server so this should not be impacted. They are all select list which are messedup.

we are using 4.1.2, they were fine until yesterday and all of a sudden it shows the numeric values.

Its only affecting the esiting issues, new ones I am creating are fine.

I'm unclear on the upgrade comment - are you upgrading this installation or not? This has just started happening? Is there a chance you've accidentally pointed the upgrade you are doing at the database behind production?

On the rest - select lists, 4.1.2, good, and it's helpful that it's existing issues and new ones are ok.

One other question - the numbers you are getting, is there a pattern to them? Like mostly 5 digits, mostly starting with a 1?

Thanks nic. we pointed another app server (upgraded) to production database and screwed the database. we are all good now. Thanks

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,802 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot