Copying a completed form within a submitted ticket into a newly created issue

Yvonne Lee
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February 27, 2025

Hi, I have an automation where when an issue is created and the request type is Argos, I create a new issue in another project with the same request type. We have a form that customers fill out when submitting the ticket relating to Argos. There's a description linked within the form so the Argos request type doesn't have a description of its own. However, I can't seem to copy the completed form over to the newly created issue. I think my form template ID is 5. I got it from the URL when I access the form template. I get this error shown below. It says can't find link because I had already deleted this test ticket. Please help. ThanksJira screenshot.png

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Sarah Wright
Contributor
February 27, 2025

Hello and welcome, @Yvonne Lee 
I am guessing you were using this step by step instruction.
Copy a Form to the same project and for different projects using Automation and API

 " I think my form template ID is 5. I got it from the URL when I access the form template. "

You may be able to use the smart value below instead {{issue.forms.5}}  if there is only the one form on the issue. 5 might be the form ID for the form in the project but not be the template form ID. 

{{issue.forms.formTemplateID}}


You can also try logging this value and I expect you'll see an ID more similar to the one in the linked page. 

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