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Configure button greyed out on Issue even though Request Type is associated.

Edited

Configure button greyed out on Issue even though Request Type is associated.

Unable to edit from Agent view. 

Note: Configure was greyed out when someone "Approved" the issue, is this expected functionality? 

Error.png

1 answer

1 accepted

0 votes
Answer accepted
Pramodh M Community Leader Jan 05, 2022

Hi @Tyler Stephens 

The Issue has to be mapped to a specific request type to configure it's view for agents in Jira and customers in a portal

Below is the Request type "Get IT Help" and we are able to see configure option since the Request type is present

Help.png

Help 1.png

But when we don't have Request type, Configure button is greyed out

Help 5.png

 

Help 4.png

Let me know if you have any queries.

Thanks,
Pramodh

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