Configure button greyed out on Issue even though Request Type is associated.

Unable to edit from Agent view.

Note: Configure was greyed out when someone "Approved" the issue, is this expected functionality?

1 answer

Community moderators have prevented the ability to post new answers.

0 votes

Answer accepted

The Issue has to be mapped to a specific request type to configure it's view for agents in Jira and customers in a portal

Below is the Request type "Get IT Help" and we are able to see configure option since the Request type is present

Help 1.png

But when we don't have Request type, Configure button is greyed out

Help 5.png

Help 4.png

Let me know if you have any queries.

Thanks,
Pramodh

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Thank you!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.