Comments getting posted multiple Times

We are using JIRA Service Desk.We implemented a logic when Parent moves to Status A the corresponding Sub-Tasks also will move to certain Status say B.This is we have implemented using Workflow toolbox plugin in workflow post function, but the problem we are facing is that on transitioning to Status A there is a intermediate screen where we have to give some comment and those comment is getting posted on the parents more than once i.e. No of comments posted = One for parent task + Number of Subtasks. Say number of Sub-task are 3 so the total number of times the same comment is getting posted to the parent is 4 times.

I have also tried to implement the same logic using Script Runner Plugin but the end result is same.Can you please suggest what can we do to avoid this?

2 answers

would suggest to use latest version of workflow tool box plugin.2.2.9 i believe.

I am using the latest 2.2.9 version of Workflow Toolbox but yet facing the issue.

0 votes

This is actually quite simple - you've told it to add the comments four times.  Your sub-tasks each follow a workflow that says "post the comment on the parent", so it does.

I think the best thing to do would be to copy the parent workflow to a new copy, remove the "post comment" code from that, then associate it with the sub-tasks so they don't post the comments when they transition.

Parent and Sub-Task are using different set of workflows and we are not trying to copy comments from parent to child.

I agree that on Subtask workflow we have a post function which is responsible to copy comment from child to parent but why do that get executed when i am not pushing the comment of parent to child?

I think you need to take a close look at the post-functions you've got here - it's unclear what you have created, but clear that it's looping incorrectly, or calling the comment action in the wrong place.

I have attached the screenshot of the post function for both Parent and Subtask.Can you please help me undestand where I am going wrong.





Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,923 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot