Cannot create issues via Email, claims it is a licence issue


Whenever a customer tries to create an issue via email, I get the following message in my logs.

Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]


The users have project permissions and create issues via the portal just not via email.

JIRA also claims that comments have been added to existing issues when a customer responds via email but they don't show on the tickets page.

Bill.

 

3 answers

1 accepted

This widget could not be displayed.

Hi @Sys Admin,

This sounds like something isn't working right with the email handler, and I'd suggest contacting our Support team.

For a little more self service, I'd say it sounds like one of two things, either you're trying to use a JIRA mail handler with a Service Desk project, or you don't have JIRA Service Desk, in which case each new person trying to create an issue will need a license for your instance, and that's why they can't create the issue.

Failing that, check with our great support team and they'll sort you out!

Thanks,

Warren

This widget could not be displayed.

This seems to be a known issue. For details please see:

 

Cheers,
Dario 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

176 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you