Whenever a customer tries to create an issue via email, I get the following message in my logs.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
The users have project permissions and create issues via the portal just not via email.
JIRA also claims that comments have been added to existing issues when a customer responds via email but they don't show on the tickets page.
Hi @Sys Admin,
This sounds like something isn't working right with the email handler, and I'd suggest contacting our Support team.
For a little more self service, I'd say it sounds like one of two things, either you're trying to use a JIRA mail handler with a Service Desk project, or you don't have JIRA Service Desk, in which case each new person trying to create an issue will need a license for your instance, and that's why they can't create the issue.
Failing that, check with our great support team and they'll sort you out!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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