I do work for several different companies. Many of these companies use cloud hosted JIRA.
I have to login to each company's JIRA account using a different user account, because these companies have nothing to do with each other. This is expected.
So far so good, right?
Not so good - because cloud JIRA won't let me stay logged into more than one account at a time.
So every time I try to look at a JIRA issue, if the previously viewed JIRA issue belonged to a different company, then the attempt fails with "wrong account".
Then I have to "try a different account" which means logging out and logging back in. This turns an already kind-of slow JIRA web experience into a truly glacial one.
Why can't I be logged into multiple cloud hosted JIRA accounts at once? Like the way Google allows you to be logged into multiple Google accounts at once (which I depend on for the analgous capability with these customers).
A basic answer to this quesitons is because two separate Cloud instances have 2 different sets of users. There is more information in Can I manage two Atlassian Cloud subscriptions with the same email address? and Does Jira no longer allow multiple users with same email address?
Hopefully this helps.
I also have the same issue, but since this has been going on for so long, I am using a workaround until they figure out a way to fix it.
My preferred way is to use Chrome browser and open a second incognito window (ctrl+shift+n) and open the second instance of JIRA (or other Atlassian product) there. It will let you have them both logged in at the same time. I guess other browsers will have an equivalent.
The second option is to use 2 browsers. you get the same effect but you will not be using your favorite browser half the time.
I hope this helps.
Seems that my workaround was actually their officially suggested solution:
A user there suggests a Mozilla fix. I haven't tried it, but it seems interesting if that is your browser.
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