Can't be logged in to two cloud JIRA accounts at the same time

I do work for several different companies. Many of these companies use cloud hosted JIRA.

I have to login to each company's JIRA account using a different user account, because these companies have nothing to do with each other. This is expected.

So far so good, right?

Not so good - because cloud JIRA won't let me stay logged into more than one account at a time.

So every time I try to look at a JIRA issue, if the previously viewed JIRA issue belonged to a different company, then the attempt fails with "wrong account".

Then I have to "try a different account" which means logging out and logging back in. This turns an already kind-of slow JIRA web experience into a truly glacial one.

Why can't I be logged into multiple cloud hosted JIRA accounts at once? Like the way Google allows you to be logged into multiple Google accounts at once (which I depend on for the analgous capability with these customers).

3 answers

0 vote

Hi Archie,

A basic answer to this quesitons is because two separate Cloud instances have 2 different sets of users.  There is more information in Can I manage two Atlassian Cloud subscriptions with the same email address? and Does Jira no longer allow multiple users with same email address?

Hopefully this helps.

Branden

Thanks.

I don't care about using the same email address - currently these accounts are using different addresses.

So what are you saying exactly... is there a way for me to stay logged in to more than one OnDemand instance at the same time?

 

Is there an answer to this question? I also have 2 JIRA accounts on 2 different JIRA cloud instances (different companies) and every time I need to switch between its a hassle, logout and login... Can't JIRA identify my correct account based on the URL?!

 

Thanks,

Shadi

I have the same problem and it is infuriating to constantly switch between accounts. Please fix it.

I also have the same issue, but since this has been going on for so long, I am using a workaround until they figure out a way to fix it. 

My preferred way is to use Chrome browser and open a second incognito window (ctrl+shift+n) and open the second instance of JIRA (or other Atlassian product) there. It will let you have them both logged in at the same time. I guess other browsers will have an equivalent.

The second option is to use 2 browsers. you get the same effect but you will not be using your favorite browser half the time. 

I hope this helps. 

0 vote

I'm having the same problem with this. This really needs fixing.

Seems that my workaround was actually their officially suggested solution:

https://community.atlassian.com/t5/Jira-questions/Stay-logged-in-in-two-cloud-instances-with-two-different-google/qaq-p/629997

 

A user there suggests a Mozilla fix. I haven't tried it, but it seems interesting if that is your browser.

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