Could I use my own domain on JIRA Cloud?

Alessia Harris July 6, 2016

I wanna setup my domain on JIRA Cloud, but I didn't find documentation about it. How could I do it?

15 answers

1 accepted

14 votes
Answer accepted
Meck
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July 6, 2016

Hi Alessia,

There is no way to do it right now. :/ Look that issue:https://jira.atlassian.com/browse/CLOUD-6999

To do it, you need migrate to Server version.

Regards,
Lameck. 

Tom Stachura May 31, 2018

seems like a basic feature that Atlassian should add.

Like # people like this
Sorin Sbarnea August 21, 2018

I think that the important of being able to run under custom domain was underestimated by Atlasssian. Lots of companies would just not go this way just for this reason alone.

Being able to use custom domain also means that users should be able to migrate from hosted to self-hosted without alienating their users.

Like # people like this
Aslan Varoqua February 14, 2019

Why don't you just add it. How hard can it be to add a darn cname feature? My company is not part of Atlassian. Just add custom domains like for example netlify etc. 

Like # people like this
wwerner May 6, 2019

+1

Of course we want to benefit from the Cloud offering while providing a custom url to our partners!

Dries Grobler May 28, 2019

This would be greatly beneficial for us at MWEB as well. 

Like Anton Severinov likes this
Thomas Verschoren August 5, 2019

+1

Lance Parker August 18, 2019

+1

Like Sreechand Tavva likes this
Deleted user August 28, 2019

+1

Like Shao Wei Choy likes this
Shao Wei Choy September 11, 2019

+1

Khanh_Nguyen September 16, 2019

+1. please make it available

Stanislaw Friesen October 6, 2019

+1. please make it available

KD Singh Arneja October 16, 2019

+1 

rvanderzande@cognitusconsulting.com October 23, 2019

+1

objectclass December 3, 2019

+10

Like Alex McColl likes this
Like # people like this
lucascfm2 January 7, 2020

Any news on this?

Like # people like this
danny_lake March 2, 2020

PLEASE +999

arkhoss April 9, 2020

+1

Georg Spazierer April 20, 2020

+1

Bela Gipp May 7, 2020

+1

RK June 1, 2020

+1

Cody Proctor June 3, 2020

+1

Deleted user July 1, 2020

1 Jul 2020. Will it be COVID-19 vaccine first or this feature?

Like # people like this
lucascfm2 July 1, 2020

Dude.... hahaha hahaha 
But I think it'll be the vaccine though

Reagan Senoron July 30, 2020

I bet it will be the vaccine first before this feature lol

jangehrmann September 25, 2020

+1

Christopher Cheng October 20, 2020

+1

Sebastian Just Mikkelsen December 9, 2020

+1 

Deleted user December 13, 2020

14 December 2020, Santa Claus is coming to town - without this feature. 

Will Lear March 9, 2021

vaccine for the win

Deleted user April 1, 2021

+1 (this is important for us so figure out how to get it done sooner than later)

Frank Offermann May 6, 2021

+1

must have.

Дмитрий July 16, 2021

+1, when it will be done?

4 votes
Rick Armitage August 10, 2020

This is desperately needed.  Our users are used to using servicedesk.ourdomain.com and to have to convince them to move over to ourdomain.atlassian.net is just not feasible.  I can't believe such a key feature is missing from atlassian.  

4 votes
Dima Danylevskyi February 26, 2020

I'm really disappointed that this is not supported by Atlassian :(

Trev April 20, 2020

@jo - can this be placed on the Roadmap for Jira Cloud?

3 votes
Alex McColl November 2, 2020

This needs to be added ASAP
After the announcement that we can no longer host our own servers, using a company URL is vital for professionalism going forward in the darn cloud.

ikhot December 11, 2020

+1

3 votes
Karoly Sepsy September 10, 2019

Any progress with this so far? If there's a community forum with specific requests, maybe the vendor could listen and develop the features requested in some years time?

Same needed here too. We cannot run from atlassian's domain forever, and moving back to self hosted version in 2019 is not an option.

Karoly Sepsy November 2, 2020

To update my thread with the solution I found: we have moved off our company ticketing, wiki and helpdesk from Atlassian Cloud after using it for 2 years.

Like STN likes this
2 votes
skquarkai May 9, 2019

I can see requests for this feature going as far back as 2014!    Really hope that Atlassian fixes this.

Joao Martins May 10, 2019

Do you mind sharing which other provider did you choose? Thanks

Like # people like this
Matias Nogueira June 16, 2019

freshdesk!

David Benson _draw_io_
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July 19, 2019

We're on Freshdesk only for the custom https domains. The moment JSD has custom domains we'll be over. Freshdesk has it's good points, but quality and attention to detail aren't two of them. The spam control is dire, as well.

1 vote
arkhoss April 18, 2021

I've Moved to Gitlab, Their wiki is much better than Confluence, and JIRA can be replaced with Gitlab issues, and both (wiki and issues) are integrated to my repos. Without pay for extra plugins.

0 votes
victor_c June 22, 2021

+1

0 votes
Dmitri Labzin April 18, 2021

+1

0 votes
mihairadulescug April 14, 2021

we need a cname feature here please!

0 votes
Admin Robbu March 24, 2021

+1

0 votes
Bruno March 24, 2021

+1

0 votes
Will Lear March 9, 2021

Has this been resolved yet, is it now possible?

0 votes
Daniel Gregory July 15, 2020

no

Joao Martins March 25, 2019

No, this request has nothing to do with the link you shared.

That link is about allowing specific domains of the email addresses that can register/login on your Atlassian products.

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