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Can I create a subgroup/subcategory inside a portal group?

jason_duplock March 3, 2025

Hi All

I have a bunch of forms for portal users to select from all under one group in my JSM portal and I would like to create subgroups within that group to help users navigate the forms. Is this possible?

I have read something about using single select fields but I have to admit I do not really understand the concept.

Thank for your help!

Jason

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2025

Hi @jason_duplock , the OOTB soulution does not offer sub-groups. In the help center you have projects > groups > request types. Of course you can use Forms with conditional logic to present different fields so, depending on your requirements, you may be abke to meet your needs.

jason_duplock March 3, 2025

Thanks Jack!

Martin Proietti
I'm New Here
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March 4, 2025

I was looking for the same information as Jason. Is there any opened tickets to JSM to support this capability at some point or can you recommend add-ons that can assist with this requirement

Thx

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2025

@Martin Proietti , I don't have a great deal of experience with investigating this but I did spend a bit of time with refined-for-jira-cloud . It replaces the Atlassian and leverages the API to create a portal that you design/layout. I am unsure if it presents a solution for multi-level request hierarchy or not. 

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