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Automation to Copy Advanced Form into newly created ticket

Michael Landry
Contributor
March 3, 2025

Perhaps the answer is no this cannot be done, but I have an automation that does the following:

When a ticket transitions status, create a new ticket. In a branch; for all created issues, And: Copy Forms. All Forms, from Current Issue.

The automation creates the ticket, adds the Attached Form section to the newly created ticket. But the advanced form, and the data contained in it are not brought over. The attach forms function is not helpful as I'd like the data from the previous ticket to carry over.

Is there a way to fix this? 

3 answers

1 accepted

1 vote
Answer accepted
Bill Sheboy
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March 3, 2025

Hi @Michael Landry 

Do you want to copy the forms from the trigger issue?  If so, please change your Copy Forms action to select that option.

Inside of the branch on all created issues, the "Current Issue" refers to the branched-to issue (the new one) and not the trigger one.

Kind regards,
Bill

Michael Landry
Contributor
March 4, 2025

Thank you! That makes perfect sense - that fixed my issue.

Like • Bill Sheboy likes this
0 votes
Luka Hummel - codefortynine
Atlassian Partner
March 4, 2025

Hi @Michael Landry

If you are willing to try a third-party app and need a reliable and flexible cloning solution, you might want to check out Deep Clone for Jira. Our app allows you to:

  • Clone issues while preserving attached forms and other issue data.
  • Use bulk cloning for multiple issues at once.
  • Set up automation with Post Function Clone to trigger cloning during transitions.
  • Clone issues across projects, including between Jira instances.

With Deep Clone, you can ensure that your newly created tickets maintain all the necessary details, including forms, attachments, and custom fields.

0 votes
Michael Landry
Contributor
March 3, 2025

Screenshot 2025-03-03 035546.jpg
Screenshot 2025-03-03 035705.jpg Screenshot 2025-03-03 035737.jpg

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