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Automation copy value from a custom field

In our situation, the user is not allowed to set the priority in the portal via the Jira Priority field, but is given a different custom e field single select list where a subset of the Jira priorities are provided.

On issue creation, I am doing an automation rule to copy the user set value from the custom field to the Jira Priority field.

In the edit issue action, unless I'm mistaken I can choose the custom field to copy the value from, but I only get 'Copy priority from current issue'. I chosen Priority as the field to set, but instructing the action from where to copy the value from i'm not seeing.

Do I need to do the value change via JSON in the More Options JSON text are? If so, could you please give me a clue of how to do this because my JSON did not work (invalid JSON error), which currently is:

{"Priority": "{{}}"


1 answer

0 votes
Trudy Claspill Community Leader Jan 25, 2023

Hello @AldoCauchiSavona 

You don't need to use JSON for this. Simply start typing in the smart value for the source field.

Screen Shot 2023-01-25 at 10.31.34 AM.png

After typing in the smart value you need to click on the space below the field where it says Smart value '{{ to get it to actually keep the smart value you entered.

I get no option to set the field as a text, what i get is like this, or as Set where I m given a list of priorities to choose from.

Screenshot 2023-01-26 085639.png

Trudy Claspill Community Leader Jan 26, 2023

You need to click on the ... and choose SET.

Screen Shot 2023-01-26 at 8.37.28 AM.png


That will change the display to something like this, showing an actual Priority value.

Screen Shot 2023-01-26 at 8.38.43 AM.png


Then click in the field where the priority value (i.e. Highest) is shown and the full list of values will display.

Screen Shot 2023-01-26 at 8.39.38 AM.png


Then start typing the smart value.

Screen Shot 2023-01-26 at 8.40.39 AM.png

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