Automatically transition once commented on

[Dylan Chadinha]

Hi All,

Please could you assist me, I am busy creating a workflow for one of my boards.

How do you configure your workflow to transition to another status if I reply on the call?

For example; The user logs the call and I assign the call to myself, once I reply to the customer I would like this to transition to "Awaiting for Customer" when I respond to the customer.

Thanks

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Dylan Chadinha ,

Since you've tagged this question as a service desk question, how about using an Automation for this? This is already defined in a classic service desk project and you can customize this.

You can read more about Automation rules here: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-automation

Cheers,

Gökçe

[Dylan Chadinha]

Hi Gokce,

Thank you for the information, this was very helpful.

Have a great day further.