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I've setup a service desk project and setup components with component owners. I have then set it to auto-assign the tickets based upon component owner. However, whenever a new issue is created, the issue is assigned to Unassigned. Any idea what might be wrong? How do I troubleshoot this?
@Jason Bennett is this still an issue for you? I know with the latest JSM this isn't an issue for me.
Two things you should check to start with:
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