Auto assign new service desk issue not working

[Jason Bennett]

I've setup a service desk project and setup components with component owners.  I have then set it to auto-assign the tickets based upon component owner.  However, whenever a new issue is created, the issue is assigned to Unassigned.  Any idea what might be wrong?  How do I troubleshoot this?

[Walter Buggenhout [ACA IT]]

Two things you should check to start with:

• are the issues created with a component selected (I would guess so, but it's something to check anyway)?
• are your component leads agents of your service desk project (as only agents can be assigned to issues in a service desk project)?