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Auto assign new service desk issue not working

Jason Bennett
Jason Bennett Jan 06, 2017

I've setup a service desk project and setup components with component owners.  I have then set it to auto-assign the tickets based upon component owner.  However, whenever a new issue is created, the issue is assigned to Unassigned.  Any idea what might be wrong?  How do I troubleshoot this?

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Dan Breyen
Dan Breyen
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Apr 06, 2023

@Jason Bennett is this still an issue for you? I know with the latest JSM this isn't an issue for me.

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Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_
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Jan 07, 2017

Two things you should check to start with:

  • are the issues created with a component selected (I would guess so, but it's something to check anyway)?
  • are your component leads agents of your service desk project (as only agents can be assigned to issues in a service desk project)?

 

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