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Attach document not working when login as agent.

I am using Chrome Version 90.0.4430.212 (Official Build) (64-bit) to login as jira agent.

When editing comment of an issue. Click on browse link to select a document to attach. And the pop-up of Add attachment with the content as shown at below appeared.

Does anyone experience this issue? This happened after upgraded the JIRA service desk from version 8.3.3 to 8.16.1.

<rich-editor></rich-editor></div><div class="sd-rte-bar"></div><div id="attachment-area"/><div id="errors"/></div></div><footer class="aui-dialog2-footer"><div class="aui-dialog2-footer-actions sd-attach-dialog-footer-actions"><div id="attachments-dialog-error-icon"><span tabindex="0" class="aui-icon aui-icon-small aui-iconfont-error"></span></div><span class="js-tooltip" data-delay-in="500"title="Press Alt+e to submit this form"><button type="submit" accesskey="e"id="button-public"class="aui-button aui-button-primary attachment-dialog-button">Share with customer</button></span><span class="js-tooltip" data-delay-in="500"title="Press Alt+s to submit this form"><button type="submit" accesskey="s"id="button-private"class="aui-button attachment-dialog-button">Add to issue only</button></span><span class="js-tooltip" data-delay-in="500"title="Press Alt+` to cancel"><button type="button" accesskey="`" class="aui-button aui-button-link cancel js-dialog-close-button"id="button-cancel">Cancel</button></span><span class="cv-sd-status js-status"></span></div></footer></section>




3 answers

Did this ever get sorted? I have this exact issue but only with one Project. It started immediately after the upgrade to 8.20.3 and it is our most heavily used project so this is quite urgent.

For our system the issue was caused by a missing update of the Jira Service Management (formerly Jira Service Desk) plugin, which required the corresponding update from v4.13 to v4.20

Many thanks, that sorted my problem out👍

Was there found any solution to this problem?

I'm experiencing the exact same problem when trying to add an attachement since the update from version 8.13.1 to v8.20.1

Different browser (Firefox and Edge) and clearing the cache doesn't help

0 votes
Mirek Community Leader May 30, 2021

Hi @Chang Chenlin , 

So you are saying that you upgraded and using Google Chrome. Similar to the second problem that you asked

Did you tried on a different browser reproduce this problem? Is there anyone that have the same version of Chrome and able to reproduce the same error? Did you tried to clear your browser cache? 

Yes, i did tried Edge and FireFox all are producing the same issue. I even had tried clear the cache of Chrome but still the same.

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