Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

edit SLA stop not able to show statuses

After upgraded the jira service desk version from 8.3.3 to 8.16.1 .

I am using Chrome Version 90.0.4430.212 (Official Build) (64-bit).

When i edit the SLA. The stop listbox is not showing correctly.

Another issue is when click on Edit Groups link at the request type screen. The whole screen got grey out and nothing appeared.

Does anyone is having the same issues? 

Please help if you know how to resolve them.

Thanks in advance.

1 answer

0 votes
Mirek Community Leader May 30, 2021

Hi @Chang Chenlin , 

So you are saying that you upgraded and using Google Chrome. Did you tried on a different browser reproduce this problem? Is there anyone that have the same version of Chrome and able to reproduce the same error? Did you tried to clear your browser cache? 

I'd also check if other users of the same system are experiencing the same issues...

Hi Carlos,

I had tried Edge, Firefox and Chrome. All had produced the same issue.


Other users of the same are experiencing the same issues.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you