Why does my "JIRA Service Desk" application access says I am using 2 out of 2000?? when I have a 500 users JIRA Sofware agreement. It is confusing.
Just to make sure, service desk would charge me based on the people I add to the "service-desk-agents" agents group, right?
Do you pay monthly or annually? If you are paying Annually then it is a bug and you should really contact support.atlassian.com so that we can rectify it. If you are paying monthly then this is expected because the maximum number of users that you can have in cloud (for now) is 2000 users.
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