Adds a comment to linked issues when this issue is transitioned

hi.

I am trying to set to the comment value of custom field with Script runner post function "Adds a comment to linked issues when this issue is transitioned".

I am using:

<% out << com.atlassian.jira.issue.CustomFieldManager.getCustomFieldObject('customfield_10806') %>

But its return eror:

2017-12-01 16:25:47,812 ERROR [workflow.ScriptWorkflowFunction]: *************************************************************************************
2017-12-01 16:25:47,812 ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: IO-83, actionId: 141, file: null
groovy.lang.MissingMethodException: No signature of method: static com.atlassian.jira.issue.CustomFieldManager.getCustomFieldObject() is applicable for argument types: (java.lang.String) values: [customfield_10806]
	at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.UpdateBlockedIssues$_doScript_closure1.doCall(UpdateBlockedIssues.groovy:112)
	at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.UpdateBlockedIssues.doScript(UpdateBlockedIssues.groovy:100)

 Can somebody help?

3 answers

1 accepted

0 votes
Micky Caritte Community Champion Dec 01, 2017

Hi Taras,

Have you tried using double quotes on the cutomfield name?

Also, why don't you use Automation to add a comment on transition? That's more intuitive in my opinion and maintenance is transparent, doesn't require any sripting knowledge :)

Hope either suggestion will help!

Cheers

yes, i tried, there is the same error. I can not use automation because it is a Software project. I can not understande why it not work.

Micky Caritte Community Champion Dec 01, 2017

Understood, then you can't use the line above directly: CustomfieldManager is not a static class and needs to be instanciated. I'm not sure why you out the customfield value but I'm sure that you'll need more than this to use CustomFieldManager.

That would imply something like:

CustomFieldManager cfm = ComponentAccessor.getCustomFieldManager();
CustomField cf = cfm.getCustomFieldObject('customfield_10806');
...

Does that help?

Cheers 

thanks for your answer but it also doesn't works. Maybe i must use transientVars? i set value to this field in transition screen.

Micky Caritte Community Champion Dec 01, 2017

Sure, might be an option, let us know if it works!

ok, maybe somebody know how to do it?

@Jamie Echlin [Adaptavist]Hi, maybe you know how to do it?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,859 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot