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Adding text Fields


I'd like to add more custom fields to our helpdesk feature but I cannot find the correct fields to get more information from the customer before referring to the tech team. I would like to add the following

Issue - short text box

Radio button - have you contacted us before with this issue

I've read a number of similar questions but there is no option to add another text field when there is two in place. I was using label before I realised it wasn't a text box.

None of the other add field options are suitable


Ann Marie

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 18, 2023

Hi @Ann Marie Guinan 

You should be able to add any field you want on any request type. Can you please clarify what exactly you mean when you say that you can't add three text fields on a request type? What message are you getting?

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