Adding Help Text to a Custom Field

I am attempting to add help text to a custom field. I have added the following to the field description:

Report Path
<script type="text/javascript">
function showHelp() {
var listenersDiv = document.getElementById("rpFieldHelp");
if ( == 'none') { = '';
} else {'none';
<a href="#" onclick="showHelp(); return false;"><img src="/images/icons/ico_help.png"/></a>
<div id="rpFieldHelp" style="display:none">
Incomplete information in this field may delay resolution of this request.

The words Report Path are displayed but the help icon and help text are not being displayed. Am I missing something? We are JIRA v6.0.7.

6 answers

0 vote

Are you modifying the field description under field configurations? If not, try that.

You can verify by changing the text "Report Path" and by checking if the change is reflected or not!


I am modifying the description under field configurations.

on which screen you tested? is it on create screen?

for confirmation, can you open create issue page on new tab(right click on create issue and select open on new tab)

i think it should be working on that page!!


Yes, on the Create screen.

Opening the create issue page in a new tab does not display the help icon or text.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,277 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot