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I'm tired of fixing tickets made by others (and sometimes by me) and moving description from the Environment field to the Description field actually. They now look very similar and environment goes first, so people see huge text box and start filling the description there. When it was smaller it wasn't a problem and you could still enter a lot of information there if needed. In the screenshot you can see how the Environment field is the last visible on the screen, where usually the Description was still visible. So some older users just type there automatically, new users don't think about scrolling further to get to the description field. I can configure fields and enable/disable them, but i can't find if i can rearrange them maybe.