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I'm tired of fixing tickets made by others (and sometimes by me) and moving description from the Environment field to the Description field actually. They now look very similar and environment goes first, so people see huge text box and start filling the description there. When it was smaller it wasn't a problem and you could still enter a lot of information there if needed. In the screenshot you can see how the Environment field is the last visible on the screen, where usually the Description was still visible. So some older users just type there automatically, new users don't think about scrolling further to get to the description field. I can configure fields and enable/disable them, but i can't find if i can rearrange them maybe.
Hey, thanks for the hint. I was able to switch the default renderer for the Environment field to "Default text renderer" as per https://confluence.atlassian.com/adminjiraserver073/specifying-field-behavior-861253403.html
Btw, it says here https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html that Wiki style is the default. It probably has changed in the new update as i don't think someone changed it on our side.
P.S. i haven't replied earlier as my spam filter was blocking the notifications because of "Sender's domain is missing DNS records". Someone from Atlassian should look into that..
No worries.
On the DNS / email notifications, I think Atlassian are looking into it. They keep mentioning that email notification issues are the #1 issue being addressed right now.
If you are feeling community-minded you could comment on one of these threads about the issue(s):
One way to make it easier for users is to split the fields over different tabs.
Like this:
Again, info on how to do that is here: https://confluence.atlassian.com/adminjiraserver073/defining-a-screen-861253436.html#Definingascreen-Configuringascreen'stabsandfields