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Missing MX records for

Mails from are being rejected by some providers as MX records are missing for

For example

User: remote
Sent Time: May 2, 2017 10:55:22 PM
Sender Host:
Sender IP:
Authentication: unauthorized
Spam Score: 0
Recipient: XZY
Delivery User: XYZ
Delivery Domain: XYZ
Delivered To:
Router: reject
Transport: *rejected*
Out Time: May 2, 2017 10:55:22 PM
ID: 1d5epw-000Afx-Bp
Delivery Host:
Delivery IP:
Size: 0 bytes
Result: Sender verify failed

for MX records are ok
id 42889
opcode QUERY
flags QR RD RA
;ANSWER 299 IN MX 10 299 IN MX 10

for the MX records are empty
id 23501
opcode QUERY
flags QR RD RA
;AUTHORITY 736 IN SOA 2009013822 43200 3600 1209600 1200



Expected Result
send mailing from


Furthermore, an A record is missing as well

Monique vdB Community Manager May 04, 2017

Thanks! We think this is part of what is underlying the email delivery issues some users have been experiencing and are working with our DNS team to try and resolve.

Thanks for the detailed information, this is very helpful!

Not sure if this is already fixed, but i have found messages from May 13 in my spam filter still referring to missing DNS entries. So i had to add Atlassian email address to the whitelist..


Monique vdB Community Manager May 22, 2017

There is a cluster of issues that we believe are affecting email delivery.  I should be getting more information today; I don't know the details yet.  

OK the issue has been resolved by adding the "A record".

I'm able to recieve community emails again on hosting.




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