When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
ビジネスチーム向けのプロダクト Jira Work Management の提供が開始されました。Jira Work Management ではカレンダービューやタイムライン、フォームなど全く新しい機能が実装されております。ぜひ一度ご利用ください。 この記事では Jira Work Management に関してお客様よりいただくよくある質問をまとめております。 ■Jira Wo...
This small how-to is all about setting custom fields on creating an issue. Apart from the customfield_xxxxx elements, only the minimum required fields are set. The REST API endpoint POST htt...
Report Builder report “Service Management: Key metrics” In order to measure progress, increase productivity and communicate with customers, Service management teams and leaders need to know som...
I am often asked how to create an effective Jira workflow. Other teams notice that the workflows I have are easy to use, easy to understand, allow the team to easily monitor the project and be succes...
Jira Misc Workflow Extensions (JMWE) gives you the tools to automate virtually unlimited use cases no matter how simple or sophisticated they might be. It comes with many useful features, and most of...
Tasks in Jira are used to distribute different chores in a team. You assign a task to an employee (assignee). But in some cases it can be helpful to assign an issue to multiple assignees. ...
Automation For Jira is an awesome part of the Jira toolbox. So awesome in fact that some of my clients don't purchase other apps that could make my life easier when I am implementing their business p...
...ost", text_block=text, placer="<user>", mention=USER.mention_user(name), event=True, visible="Users") The name of users separated by comma, will be changed dynamically within the method with the m...
Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk te...
...croll to get to your columns. FAQ How do I stay updated on what’s coming next? We’ve got a public Jira issue that you can watch t...
...upport company. You see, in specific cases it can be useful to build up an internal IT department in your company. This could especially be true for enterprises. In the following we will t...
Lately, I have come across a few questions about using workflow properties to restrict actions when issues are on a particular status. Therefore, inspired by this jirakb, I thought it'd be helpful to...
Last Edit Date: 17th August 2022 What's new: Modified the rule to sum directly Original & Remaining Estimate to its values. Replaced images with new ones Removed old...
There are a lot of things that can be said when you have a history of such information. Given that Jira is a great piece of software, it provides a means whereby there's data integrity when something...
Hello Atlassian Community members! In this video you will learn how to assign project roles to match how your teams work in a Jira Cloud project. This video is a small part of the larger Jir...
Hello Atlassian Community members! In this video you will learn how to create a standard project to serve as a basis for new projects going forward in Jira Cloud. This video is a small part ...
Hello Atlassian Community members! In this video you will learn about best practices for issue types, fields, and screens in a Jira Cloud project. This video is a small part of the larger Ji...
Hello Atlassian Community members! In this video you will learn how to create and configure a new screen in a Jira Cloud project. This video is a small part of the larger Jira Administration...
Hello Atlassian Community members! In this video you will learn how to create a new workflow in a Jira Cloud project. This video is a small part of the larger Jira Administration Part 2 cour...
Hello Atlassian Community members! In this video you will learn how to edit a workflow scheme in a Jira Cloud project. This video is a small part of the larger Jira Administration Part 2 cou...
Hello Atlassian Community members! In this video you will learn how to share workflows in a Jira Cloud project. This video is a small part of the larger Jira Administration Part 2 course tha...
Hello Atlassian Community members! In this video you will learn how to configure a board to match a new underlying workflow in a Jira Cloud project. This video is a small part of the l...
Hello Atlassian Community members! In this video you will learn about configuring priorities and resolutions in a Jira Cloud project. This video is a small part of the larger Jira Admin...
Hello Atlassian Community members! In this video you will learn how to configure email notifications in a Jira Cloud project. This video is a small part of the larger Jira Administration Par...