Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Create SLAs in Business Project template

Can someone advise if SLAs can be added to the workstreams created with the Business Project template or are SLAs only available when you use either IT Service Desk or Customer Service.

Many Thanks, Hollie

1 answer

1 accepted

3 votes
Answer accepted
Vishwas Rising Star Jan 28, 2022

Hey @Hollie Harrison 

Welcome to Atlassian Community !!

SLA's are part of ITSM projects only and available in JSM only.

And it doesn't seem right to have SLA's for business projects and hence they are not part of them.

please check this thread too,a%20Service%20Desk%20project%20instead.




Thanks for the quick response. 


We have a need for SLAs in the project template as we wish to monitor time taken for each stage and if we are meeting our customer expectations.


Many Thanks.

Vishwas Rising Star Jan 28, 2022

Got your point, in that case you can create JSM Project only rite ?

In case if you have to have SLA's in business project then you can explore this add-on

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events