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Create SLAs in Business Project template

Can someone advise if SLAs can be added to the workstreams created with the Business Project template or are SLAs only available when you use either IT Service Desk or Customer Service.

Many Thanks, Hollie

1 answer

1 accepted

3 votes
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Vishwas Rising Star Jan 28, 2022

Hey @Hollie Harrison 

Welcome to Atlassian Community !!

SLA's are part of ITSM projects only and available in JSM only.

And it doesn't seem right to have SLA's for business projects and hence they are not part of them.

please check this thread too https://community.atlassian.com/t5/Jira-Service-Management/Classic-Buisness-Project-how-to-get-SLA-under-Project-Settings/qaq-p/1445336#:~:text=The%20SLA%20feature%20is%20a,a%20Service%20Desk%20project%20instead.

 

Regards,

Vishwas

Thanks for the quick response. 

 

We have a need for SLAs in the project template as we wish to monitor time taken for each stage and if we are meeting our customer expectations.

 

Many Thanks.

Vishwas Rising Star Jan 28, 2022

Got your point, in that case you can create JSM Project only rite ?

In case if you have to have SLA's in business project then you can explore this add-on https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=cloud&tab=overview

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