Classic Buisness Project how to get SLA under Project Settings

[mark.phinney]

Hello all,

Trying to apply some SLAs to a project but i cannot see the option when looking at project settings.

The project is apparently a "Classic Business Project" which could be the issue... how can i associate the SLA option to this type of project?

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @mark.phinney,

Your assumption is correct. The SLA feature is a Jira Service Desk feature and only available in a Jira Service Desk project.

It cannot be enabled in a Classic Business Project (which is Jira Core functionality) unfortunately.

If tracking SLA's is what you're after, create a Service Desk project instead. Be aware that Jira Service Desk must be enabled on your instance (which comes at a cost) and has a lot of additional functionality besides the SLA feature as well.

For more information, see Jira Service Desk overview as a starting point. 

[mark.phinney]

Thank you for the quick reply.

Bummer... we are using tenable.io to push vulnerabilities into Jira... which those tasks need SLAs on them.

[Gokce Gursel _Snapbytes_]

Hi @mark.phinney ,

To use SLA tracking in business and software projects as well as the service desk projects you can use Time to SLA .

Time to SLA offers detailed reporting, SLA Panel to track your SLAs in issue screen, options to pause your SLAs and SLA notifications by email and Slack notifications.

Let me know if you have any questions.

Cheers,

Gökçe