Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Classic Buisness Project how to get SLA under Project Settings

Hello all,

Trying to apply some SLAs to a project but i cannot see the option when looking at project settings.

The project is apparently a "Classic Business Project" which could be the issue... how can i associate the SLA option to this type of project?

2 answers

1 accepted

0 votes
Answer accepted

Hi @mark.phinney,

Your assumption is correct. The SLA feature is a Jira Service Desk feature and only available in a Jira Service Desk project.

It cannot be enabled in a Classic Business Project (which is Jira Core functionality) unfortunately.

If tracking SLA's is what you're after, create a Service Desk project instead. Be aware that Jira Service Desk must be enabled on your instance (which comes at a cost) and has a lot of additional functionality besides the SLA feature as well.

For more information, see Jira Service Desk overview as a starting point. 

Thank you for the quick reply.

Bummer... we are using to push vulnerabilities into Jira... which those tasks need SLAs on them.

Hi @mark.phinney ,

To use SLA tracking in business and software projects as well as the service desk projects you can use Time to SLA .

Time to SLA offers detailed reporting, SLA Panel to track your SLAs in issue screen, options to pause your SLAs and SLA notifications by email and Slack notifications.

SLA Detail Report (Cloud) 3.jpgslapanel-parts.pngLet me know if you have any questions.



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you