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jira software access to JSM and licenses


i read that you can allow jira software users access to JSM issues (via permissions. the article suggested via app access > all logged in users, but i assume its also possible by groups/specific people). 

if that is the case, then when i grant permissions to a software user, are they counted also as a JSM license? if not, then whats the purpose of having an agent role under a license? 



1 answer

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2 votes
Answer accepted
Jack Community Leader Jun 18, 2021

You can grant browse and comment permissions to Jira software users without incurring any licensing cost. It is only when you make them an agent and allow them to be assigned issues and transition issues where a license cost is incurred. 

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