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how to know the previous issuetype of an issue without checking History

how to know the previous issuetype of an issue without checking History

2 answers

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Hi @Rasajna Meka 

You can't really know out of the box. If you want another solution that would be to store the previous issue type (its name) on a custom field on each issue.

  • You create a text field (or a signle select if you want)
  • You place that field on the view screen of all your issue types
  • Create an automation (JA or a listener) to copy the value of the issue type name to your new text custom field, whenever that field is changed

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