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Your Atlassian Cloud site is currently unavailable.

Edited
Abraham Lim
Abraham Lim Oct 23, 2023

What do I do if my site gives this error:

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Because we are on a free plan, I can not submit a ticket to support. And it's been down for hours if not days, so we are well past 5-10 minutes. What do I do?

https://wheatonpm.atlassian.net

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Trudy Claspill
Trudy Claspill
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Oct 23, 2023

Hello @Abraham Lim 

Has your site been regularly used or has it been dormant for an extended period of time?

If your site has been dormant for an extended period of time, it may have been deactivated. But if that is the case, the people in your site specified as the Billing Contacts should have received multiple emails warning of its deactivation before that occurred.

The people who are administrators for your site, even if it is Free, should be able to go to https://support.atlassian.com/contact/#/ and create a ticket by selecting the My Account option.

Screenshot 2023-10-23 at 3.10.31 PM.png

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Abraham Lim
Abraham Lim Oct 23, 2023

Thanks @Trudy Claspill I'll follow up on this and see if this resolves the issue.

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