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Recently, i have added a new user in my Jira Software team. I have granted the default permissions for Jira Software and Confluence, but he is not able to do nothing in the project (he can't move issues though the sprint board, update it's title or description, change the assignee, etc). Actually, the only thing the user can do is comment in the issues.
I tried to create a group with the required permissions, grant permissions directly to the user, but nothing works. Our team have other users with exactly same permission schemas and, for them, Jira works like a charm.
Here are screenshots of the user's permissions and the error he is facing:
Hello @Lucas Nörenberg de Deus , I see that he's part of confluence-users and jira-software-users permission which allows user to login into the instance, but that maynot provide him to make changes to the issues inside the project without you granting him some of the issue permissions.
See Permissions for classic projects to understand how project permissions are managed and How do Jira permissions work?
Hello @Sachin, thanks for the fast response
We use the free version of Jira Software, witch limits our controls of the permission schemas and many other permission features. I tried to create a custom group, grant all issue related permissions to it and associate the user to that group, but it doesn't work too. I also tried to set the user as an administrator, and he still with the problem.
Already with no ideas, I removed the user from the organization and invited him again, without success.
Do you think there is something else that I can do?
I'm really thankful for you help.
Did you try creating a new project and assigning him the same permissions as you have?
I found this - https://community.atlassian.com/t5/Jira-Software-questions/Reordering-issues/qaq-p/1329197