We failed to reorder the issue

[Lucas Nörenberg de Deus]

Recently, i have added a new user in my Jira Software team. I have granted the default permissions for Jira Software and Confluence, but he is not able to do nothing in the project (he can't move issues though the sprint board, update it's title or description, change the assignee, etc). Actually, the only thing the user can do is comment in the issues.

I tried to create a group with the required permissions, grant permissions directly to the user, but nothing works. Our team have other users with exactly same permission schemas and, for them, Jira works like a charm.

Here are screenshots of the user's permissions and the error he is facing:

[Lucas Nörenberg de Deus · Accepted solution]

I was able to solve the issue inviting the user with the "Add people" button on the project board:

[Design Guruz]

But this also not solve the purpose of freely moving the issues from one point to another

[Natalia Ávila]

I am experiencing the same issue that you Lucas, and I don´t have any clue how to solve it. have you been able to solve it? thanks in advance.

[Lucas Nörenberg de Deus]

Hi, Natalia. I just posted an answer explaining how i have solved it.

[Natalia Ávila]

Hi Lucas! thanks a lot! 

[Sachin]

Hello @Lucas Nörenberg de Deus , I see that he's part of confluence-users and jira-software-users permission which allows user to login into the instance, but that maynot provide him to make changes to the issues inside the project without you granting him some of the issue permissions.

See Permissions for classic projects to understand how project permissions are managed and How do Jira permissions work? 

[Lucas Nörenberg de Deus]

Hello @Sachin, thanks for the fast response

We use the free version of Jira Software, witch limits our controls of the permission schemas and many other permission features. I tried to create a custom group, grant all issue related permissions to it and associate the user to that group, but it doesn't work too. I also tried to set the user as an administrator, and he still with the problem.

Already with no ideas, I removed the user from the organization and invited him again, without success.

Do you think there is something else that I can do?

I'm really thankful for you help.

[Sachin]

Did you try creating a new project and assigning him the same permissions as you have?

I found this - https://community.atlassian.com/t5/Jira-Software-questions/Reordering-issues/qaq-p/1329197
https://jira.atlassian.com/browse/JSWCLOUD-18831
https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-move-prioritize-issues-drag-drop-within-backlog/qaq-p/1328476

[Lucas Nörenberg de Deus]

Thank you for the help, Sachin. I just posted an answer explaining how I did solve this issue.

[Sachin]

Thank you @Lucas Nörenberg de Deus !

[Ratom]

I got same error after changing one of Custom Fields from Required to Optional.

How it can be related ???

https://community.atlassian.com/t5/Jira-questions/Jira-Custom-Fields-property-Default-vs-Optional/qaq-p/2899126#M1076460

THanks

Ratom