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User Picker in Jira should include inactive users.

User Picker in Jira should include inactive users. How to do it in Jira software.

5 answers

1 accepted

1 vote
Answer accepted

There is a suggestion JRASERVER-59132 opened in Atlassian Jira which you can comment & watch. At the moment out of the box Jira doesn't support this and I am personally finding this a proper behaviour model as it doesn't create a confusion like mentioning inactive users or assigning anything to them.

What would be the need to choose inactive users? They couldn't act on issues

There are workaround solutions in this regard that could be used, if it is not necessary to take actions on the issue.

Dirk Ronsmans Community Leader Jan 21, 2021

Well it's not always for them to act on. sometimes its as metadata.

I have the same problem with a JSM project where we have them as watchers or metadata fields and it blocks you from editing the issue once they are inactive

https://jira.atlassian.com/browse/JRASERVER-70506

0 votes
Dirk Ronsmans Community Leader Jan 21, 2021

Right now a user picker is by default filtered only on active users:

image.pngYou could try putting in a role or group there and see if that works then.

0 votes
Jack Community Leader Jan 21, 2021

user picker select all active user even if they disabled to login in jira. You can disable users as remove them from all groups but keep active. Account will be disabled but user will be still available in user picker

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