Unable to update existing issue using CSV import

[Alphonsa_joseph]

Hi Team,

I have successfully imported jira issue from one instance to another.

But when i try to edit the issues via Import CSV functionality it is getting created as new issue itself in the JIRA with new Issue Key.

In the CSV used for editing data,i have the issue key.But unable to locate the "KEY" while doing the mapping.

Would be of great help if you can guide me on this .

Thanks

Alphonsa

[Trudy Claspill · Accepted solution]

Hello @Alphonsa_joseph 

Welcome to the community.

The option is only available to Jira Administrators that are executing a CSV import from the System > External System Import function.

If your are a Jira Administrator make sure you are using the above option, not the Import option available on the Search screen.

If you are not a Jira Administrator, you will need to request that your Jira Administrator execute the import for you.