I have an automation in place to send an email out whenever the priority status is changed by a specific user. I'm using the CHANGED BY operator on the priority field exactly how it's listed in the page with all the other operators. The only problem is this specific filter is not checking accurately to make sure it's approved person to change. It's still sending the text no matter who updates the priority status.
Also, if it's possible, all of these users are in a specific group for this purpose. I could use the group ID here instead of a bunch of user IDs and OR operators but I'll obviously go with whatever works.
Here's a screenshot of my current logic. Is there a better way that I could be doing this?
Hi chrisb and Welcome,
Sadly CHANGED BY operator search within the whole issue history and not just the last change made, so for any issue where user 557058... have already changed the priority the IF closure will be always be true regardless if someone else is actually editing the priority field.
As far as I know, there is not way to make CHANGED BY operator to search just for the last change instead of the while issue history.
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