I want to track Service Level in Days based on how long it took a member of the team to assign an issue to them selves.
Time should only be track when a Sprint goes Active
Hello @Ricardo Oseguera ,
Natively in Jira, there is a dashboard gadget "Average time in Status" that can be used for a ad-hoc viewable report like this, alternatively, you would need to look into third-party add-ons to extend the functionality if you are looking for a more specific or robust reporting option.
I recommend checking out the following thread that has a lot of different add-ons mentioned throughout the Answers and Comments with varying uses cases defined for each tool:
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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