Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA for assignee from Unassigned to assigned member, only when Sprint goes active?

I want to track Service Level in Days based on how long it took a member of the team to assign an issue to them selves. 

Time should only be track when a Sprint goes Active

1 answer

0 votes

Hello @Ricardo Oseguera ,

Natively in Jira, there is a dashboard gadget "Average time in Status" that can be used for a ad-hoc viewable report like this, alternatively, you would need to look into third-party add-ons to extend the functionality if you are looking for a more specific or robust reporting option.

I recommend checking out the following thread that has a lot of different add-ons mentioned throughout the Answers and Comments with varying uses cases defined for each tool:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

254 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you