My company is running Jira Cloud and we are trying to improve our reporting and metrics.
We are trying to determine:
1. How long each ticket has spent in each particular status
2. Amount of times a ticket was sent to a particular status. (Not just the tickets currently in a particular status, but if a ticket has ever been in a certain status)
Essentially, we are hoping to understand how long a ticket is spending in Pull Request and also (separately) how many times a ticket has been reopened (per epic, per assignee, etc).
Is there a plugin or a report/query I haven't tried that can help with this?
Any help would be greatly appreciated. Thanks!
Thanks for your reply! While helpful in a way, the information I really gleamed from this is that there is currently no solution for Jira Cloud.
Both Time in Status and Jira Suites Utilities appear to be Jira Server only solutions. While Jira Charting plugin does come free and pre-installed on Jira Cloud, the documentation points out in step three that "(Optional) Install JIRA Suite Utilities Plugin, so that you can monitor each issue time in a status." I will continue to play with the Average Time in Status plugin, however I fear that it won't satisfy the particular needs of my organization and asks from leadership.
Hope you have a great weekend,
This is exactly the information we are after as well.
Key reason is that it would help to identify bottlenecks, and also the impact of improvements that we make to address these resource issues.
We achieved a similar report before by creating an app that would download this information from the Jira API and to a Mongo DB, and then another app would parse the DB to get the results as @Dana Gould has raised.
It would be nicie if there was a default way in Jira to get this information.
There is an add-on by OBSS called Time in Status that may be of assistance and you can create reports based on issue creation date. In addition you may also want to try the JIRA Suites Utilities in conjuction with the Average Time in Status gadget.
In addition there is another communities post that provides some hints other users have found when using the Average Time in Status gadget.
Let me know if that helps.
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