Reporting on closed tickets vs created

[Rajeev Desai]

Hi,

I'm trying to report on closed tickets vs created tickets. Our service desk at the moment does not capture 'resolved' statuses as the tickets go through the workflow of open > in progress > awaiting customer > closed so 'closed' statuses are the only thing we have to go on.

Thanks.

Regards,

Rajeev

[Rilwan Ahmed]

Hi @Rajeev Desai ,

If you are using the JSM in-built created Vs Resolved report, then you need to just modify the series JQL and Label for Resolved. 

https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report/ 

[Harald Seyr]

Hi @Rajeev Desai 

please feel free to read the lengthy threat in Solved: Created Vs Resolved replace resolved with closed i... (atlassian.com) that seems to be similar to your request.

I hope one of the suggestions there does help you.

Regards,

Harald

[Trudy Claspill]

Hello @Rajeev Desai 

What are you doing to try to generate the report or created vs. closed tickets? Are you using a built-in report? Are you using a third party app? Please provide details.

[Rajeev Desai]

At the moment it's the built in reporting using widgets and possibly JQL but need to learn how to create an advanced search query.

Thanks Trudy.