I am looking for a way to generate a reminder via "email/flag/change of color" for one or more cases that did not receive update for a certain amount of time.
Thank you in advance for looking at my question
I've been looking into this for a while now. Unfortunately, for me, when I setup an Automation step it is not notifying me. Have you tried to setup an automation step for yourself?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.