How to modify issue history? (Jira Cloud)

[Marco Eckstein]

There are situations when you may need to modify issue history, e.g. when you needed to quickly do a simple import that did not include history, but later realize that it would be possible to program a more sophisticated import that retains history.

How can you do it in Jira cloud? This question has been asked before for Jira Server, and there the only way seems to be to modify the underlying database, which Jira cloud users cannot access.

I have some ideas about this, but please let me know what you think.

Current state of Jira Export/Import

• Jira can export:

  • XML + attachment files (apparently a whole database backup)

• Jira can import:

  • XML + attachment files (the whole database backup), though it does currently not work for me.

  • CSV (including creation date, but apparently not history)

  • JSON (apparently with history)

  • Trello (no creation date or history)

  • Other Jira instances

Potential options for fixing history

• Rewriting history via API or GUI

  • Apparently not possible
    

• Backup, rewrite history in the XML backup files and restore

  • Probably viable

• Re-importing

  • Not an option because then I lose the more recent history

• Export recent history via API to JSON import format, merge with old history, re-import (issue keys will change)

  • Probably viable, but must check that re-imported issues will have the same links as the to-be-deleted issues.

Note that Atlassian is looking to completely overhaul the backup/restore experience. I wonder whether they will change the backup format from XML to JSON.

[Daniel Deng · Accepted solution]

Looks like someone subscribed a filter in honor of your team accidentally. Normally, the title in the email subject includes the title of the filter, which in your case might be "User Stories - <some project name>".

Try to find that filter in Issues/Manage Filter/Search. If you cannot find it, probably because you don't have permission to see that filter, in that case you may need to contact your system admin to find the filter and identify the owner, then request the owner to modify the subscription.

[rnhurt]

You were absolutely correct!  I was able to follow your directions to find the filter and it turns out that the filter was subscribed to by "jira-users".  :O

I've kindly emailed the person that created the filter and asked them to change it.  :)

Thanx!

Richard

[Mohamed Benziane]

Hi @rnhurt

If its a shared filter you can, but you need this name, go to system>admin>change the owner and manage the subscription

https://confluence.atlassian.com/adminjiraserver073/managing-shared-filters-861254012.html?_ga=2.114233601.769292693.1537771885-139242887.1529317978

Otherwise you can maybe delete the filter in the DB

Regards