One out of six users does not get e-mails from Jira and Confluence

[Fabian Weber]

Hello,

one of our users does not get any e-mails from jira.
What we did so far:

1. Delete the account

2. Change the e-mail address -> worked with another e-mail adress

3. Checked exchange only, no e-mail has ever been received from the mailbox

4. Checked outlook rules additionally

5. Checked the system and user config for notifications

I really think that no e-mails are sent from this instance to the respective user.

Current workaround -> Sending mails to another e-mail address and forwarding them.

Can someone please help us. I found some scenarios where the supported checked the outgoing mails:

https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564

https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1920641

[Nic Brough -Adaptavist-]

If you do the SSL with the Tomcat option, then no, you'll have to use the https address.  Unless your route was to add the ssl connector and leave the http one in place.

If you are doing the SSL via a proxy, then yes.  The services are still listening on http where they are now, so you can go direct to them and ignore the proxy.

However, in both cases, it won't work properly.  Both Jira and Confluence use a base-url and need you to be accessing the system over that single url.  If you access it on a different url, you'll see problems with incorrect base urls and eventually, you are going to click on something that takes you to the other connection.