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E-mails notification not received anymore

Maxime Pellevoizin
April 7, 2023

Hello,

Since some month, me and my team didn't received any e-mail from JIRA (instance : https://nomad-digital.atlassian.net), Confluence or Bitbucket.

We all have the e-mail notifications set ON.

In addition I tried to modify my e-mail address : I never receieved the e-mail to perform it.

IT suggest to raise the question directly to Atlassian.

I see in other thread https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564 that some e-mail address can be blocked. Someone from Atlassian can check ?

3 answers

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Eric Lemay
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May 28, 2018

Hi Dominik, 

 

Did you reindex your Jira instance after creating the field?  Until you're able to do that any issue that hasn't been edited since the creation of the field won't turn up in field=empty searches.  

 

Eric

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Nic Brough -Adaptavist-
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May 28, 2018

The default is only used on "create issue".  Jira does not presume that it should be set for all empty issues to take the value (in most cases, users don't want it to!)

You will need to use bulk edit to retrospectively amend your data.  Search for "custom-field is empty" to find the ones where it's not set.

Dominik Hicks
May 28, 2018

Yeah, that's exactly the problem. I know how to edit the issues with bulk edit but the filter with "custom-field is empty" doesn't show all issues where the field is not set, only a few of them.

0 votes
Moses Thomas
Community Champion
May 28, 2018

@Dominik HicksIf all issues  are not displayed that means you  don't have permission to view issues, please  check  project browse permission in all  projects,  and issues security for all  projects.  You  are Jira/system ad-min does not give you  all  rights to  view issues in distinct projects  you  have to  have browse project permission/given rights  in issue security scheme.

 

Best !

Dominik Hicks
May 28, 2018

The problem is that i can see only a few issues and very many are missing. I'm logged in as the jira admin. I don't think that it is a problem with the permission because I can find, edit and open all missing issues in the issue search without a filter.

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