Automation : Set Custom Field from Cascading field (smart value)
Hello Everyone !
I hope you're doing well. I'm reaching out to you regarding an automation I'm setting up in our environment. What I initially thought was a simple issue turns out to be a bit more complex than expected. Here's where I stand:
We have two related tickets: Ticket A is linked to Ticket B. Here's what I want to achieve:
When Ticket A transitions to "Accepted," the "Fix version" field is not empty, and the "Cascading list" field is set to "Jira," then, for the linked ticket (Ticket B):
- I want its status to change to "Selected."
- I want to edit the "Jira Team" field to retrieve the child value from the "Cascading list" field.
When Ticket A transitions to "Accepted," the "Fix version" field is not empty, and the "Cascading list" field is set to "NO," then, for the linked ticket (Ticket B):
- I want its status to be set to "Done."
- I want to set the resolution to "Fixed.
No problem for the second part but I have a problem for the first part with setting up the Jira Team.
It seems that I can not set my Jira Team (Select list) field from the cascading even if in the log action I can see that it's being found.
Also for your information Select List and child value are 1:1
Here is my log action smart value and same smart value used of setting up the field (I tried using customfield_xxxx same results :
Transfer ticket to another team value : {{issue.fields.Transfer ticket to another team ?.child.value}}
If anyone has an idea please !
Thanks a lot for your help !
SCREEN :
