Problems scanning Windows PC using Assets Discovery

[sa_dany]

Good afternoon. Recently we started using Assets in the Jira. Installed the Assets Discovery agent on a Windows PC.
When trying to collect data, it produces errors for some patterns.
Here is an example of one of the logs

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2/27/2024 2:59:58 PM: [Normal] pattern executed in 0.0002662 seconds
2/27/2024 2:59:58 PM: [Normal] Using pattern: Windows_Peripherie_Monitor.pat (v3.1.2)
2/27/2024 2:59:58 PM: [Normal] pattern executed in 0.000243 seconds
2/27/2024 2:59:58 PM: [Normal] Using pattern: Windows_Peripherie_VideoController.pat (v3.1.2)
2/27/2024 2:59:58 PM: [Normal] pattern executed in 0.0003514 seconds
2/27/2024 2:59:58 PM: [Normal] Using pattern: Windows_HyperV_VMs.pat (v1.0.0)
2/27/2024 2:59:58 PM: [Normal] pattern executed in 0.1500653 seconds
2/27/2024 2:59:58 PM: [Normal] Using pattern: Windows_VBox_VMs.pat (v4.1.1)
2/27/2024 3:00:03 PM: [Error] Management error: 
2/27/2024 3:00:03 PM: [Normal] Exceptions:
2/27/2024 3:00:03 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:03 PM: [Normal] pattern executed in 5.0061818 seconds
2/27/2024 3:00:03 PM: [Normal] Using pattern: Windows_Docker_Container.pat (v1.4.1)
2/27/2024 3:00:07 PM: [Normal] pattern executed in 0.000374 seconds
2/27/2024 3:00:07 PM: [Normal] Using pattern: Windows_Application_Product.pat (v3.0.2)
2/27/2024 3:00:13 PM: [Normal] pattern executed in 6.5170578 seconds
2/27/2024 3:00:13 PM: [Normal] Using pattern: Windows_Application_SoftwareFeature.pat (v3.0.2)
2/27/2024 3:00:21 PM: [Normal] pattern executed in 7.4038477 seconds
2/27/2024 3:00:21 PM: [Normal] Using pattern: Windows_Application_Registry.pat (v5.0.0)
2/27/2024 3:00:23 PM: [Normal] pattern executed in 2.54382 seconds
2/27/2024 3:00:23 PM: [Normal] pattern executed in 9.8E-06 seconds
2/27/2024 3:00:23 PM: [Normal] Using pattern: Windows_Application_MSSQL-DBs.pat (v4.2.0)
2/27/2024 3:00:27 PM: [Normal] pattern executed in 3.5775953 seconds
2/27/2024 3:00:27 PM: [Normal] Using pattern: Windows_Application_Tomcat.pat (v3.1.1)
2/27/2024 3:00:32 PM: [Error] Management error: 
2/27/2024 3:00:32 PM: [Normal] Exceptions:
2/27/2024 3:00:32 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:32 PM: [Normal] pattern executed in 4.9048533 seconds
2/27/2024 3:00:32 PM: [Normal] Using pattern: Windows_Application_Atlassian-JIRA.pat (v3.2.1)
2/27/2024 3:00:37 PM: [Error] Management error: 
2/27/2024 3:00:37 PM: [Normal] Exceptions:
2/27/2024 3:00:37 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:41 PM: [Error] Management error: 
2/27/2024 3:00:41 PM: [Normal] Exceptions:
2/27/2024 3:00:41 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:41 PM: [Normal] pattern executed in 8.8593346 seconds
2/27/2024 3:00:41 PM: [Normal] Using pattern: Windows_Application_Atlassian-Confluence.pat (v3.2.1)
2/27/2024 3:00:46 PM: [Error] Management error: 
2/27/2024 3:00:46 PM: [Normal] Exceptions:
2/27/2024 3:00:46 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:49 PM: [Error] Management error: 
2/27/2024 3:00:49 PM: [Normal] Exceptions:
2/27/2024 3:00:49 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:49 PM: [Normal] pattern executed in 8.4781106 seconds
2/27/2024 3:00:49 PM: [Normal] Using pattern: Windows_Application_Atlassian-BitBucket.pat (v3.2.1)
2/27/2024 3:00:54 PM: [Error] Management error: 
2/27/2024 3:00:54 PM: [Normal] Exceptions:
2/27/2024 3:00:54 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:58 PM: [Error] Management error: 
2/27/2024 3:00:58 PM: [Normal] Exceptions:
2/27/2024 3:00:58 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:00:58 PM: [Normal] pattern executed in 8.4466654 seconds
2/27/2024 3:00:58 PM: [Normal] Using pattern: Windows_Application_Atlassian-Bamboo.pat (v3.2.1)
2/27/2024 3:01:02 PM: [Error] Management error: 
2/27/2024 3:01:02 PM: [Normal] Exceptions:
2/27/2024 3:01:02 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:01:06 PM: [Error] Management error: 
2/27/2024 3:01:06 PM: [Normal] Exceptions:
2/27/2024 3:01:06 PM: [Normal] Invalid query 
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.HandleManagementObjectCollection(ManagementObjectCollection managementObjectCollection)
at ProviderClasses.ScanProviders.WMI.WMIQueryScanProcess.ExecuteWMIQuery(String command, String wmiNamespace, Boolean useCache)
2/27/2024 3:01:06 PM: [Normal] pattern executed in 8.2751594 seconds
2/27/2024 3:01:06 PM: [Normal] pattern executed in 2.69E-05 seconds
2/27/2024 3:01:06 PM: [Normal] Finish scan for 10.88.20.129
2/27/2024 3:01:06 PM: [Normal] Finished Scan Thread: 00001 IP: 10.88.20.129 TaskID: 0000000001

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As we can see, some patterns are executed successfully, and some are not. Therefore, not all information is collected in Jira assets

I don't understand what could be the matter. Full rights to execute commands

[Volodymyr Batrukh]

Hi @sa_dany 

Is there any reason why you are trying to scan all the patterns on the Discovery Agent?

The default list of Agent patterns are:

Windows_Application_MSSQL-DBs.pat
Windows_Application_Product.pat Windows_Application_Registry.pat
Windows_Application_SoftwareFeature.pat
Windows_ApplicationServices.pat
Windows_CPUs.pat
Windows_FileSystem.pat
Windows_Hostinfo_Hostname_Model.pat
Windows_Hostinfo_RAM.pat
Windows_Hostinfo_SerialNr.pat
Windows_Hostinfo_SystemUpTime.pat
Windows_Hostinfo_Timezone.pat
Windows_Hostinfo_Username.pat
Windows_Hostinfo_Vendor_UUID.pat
Windows_NetworkInterfaces.pat
Windows_OS.pat
Windows_Patches.pat
Windows_Peripherie_Monitor.pat
Windows_Peripherie_Printer.pat
Windows_Peripherie_USB_Storage.pat
Windows_Peripherie_VideoController.pat
Windows_ProductKey.pat
Windows_StorageDevice.pat

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Patterns like Windows_Application_Atlassian-JIRA.pat or Windows_Application_Atlassian-BitBucket.pat are too specific and should work only if you have specific app installed.

As for the User or Groups not displayed in Assets, please check this answer - https://community.atlassian.com/t5/Jira-Service-Management/Assets-Discovery-not-getting-any-User-information-back/qaq-p/2490588#M159266

Regards,
Volodymyr B

[sa_dany]

Thank you, the fields were indeed disabled

[sa_dany]