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One out of six users does not get e-mails from Jira and Confluence



one of our users does not get any e-mails from jira.
What we did so far:

1. Delete the account

2. Change the e-mail address -> worked with another e-mail adress

3. Checked exchange only, no e-mail has ever been received from the mailbox

4. Checked outlook rules additionally

5. Checked the system and user config for notifications

I really think that no e-mails are sent from this instance to the respective user.


Current workaround -> Sending mails to another e-mail address and forwarding them.

Can someone please help us. I found some scenarios where the supported checked the outgoing mails:

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