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Not receiving email notifications in Jira

Hi,

Good day! 

Kirby Glad didn't receive any email notification from Jira every time someone will mentioned him in the comment in a Jira ticket.

Here's Kirby's email address: kglad@kryteriononline.com

Here's what I did so far:
-  go to this link: https://kryterion.atlassian.net/secure/ViewPersonalSettings.jspa
- Once done, go to under email notifications for issue activity and set it
as “send me email notifications”, check those boxes below and save changes.
- check the following:
- you're watching the issue
- you're the reporter
- you're the assignee for the issue
- someone mentions you
(Kirby said this is the same settings before reaching out to me)

- Troubleshoot notifications in Jira
https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

- watch your issues and inherit from global
https://community.atlassian.com/t5/Jira-Core-Server-questions/watch-your-issues-and-inherit-from-global/qaq-p/1177092#:~:text=Inherit%20from%20global%20settings%20actually,by%20default%20set%20to%20Yes.

- Unblocking Office365 emails for Atlassian Cloud
https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

- Direct link to create a rule in Office 365:
https://admin.exchange.microsoft.com/#/transportrules

- just FYI, we are both site admins

I saw this:
email notifications.JPG

Maybe someone can do what Daniel did to Jim's email address?

Thank you.

Best regards,
Jess

1 answer

1 accepted

0 votes
Answer accepted

Hello @Jess Nark Paloma 

You should reach out directly to Atlassian Support by opening a support ticket to get that cleared up.

https://support.atlassian.com/contact/

This is a user community. Atlassian Team members often participate, but this is not the preferred method to try to contact Atlassian support.

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