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Not Receiving Password Reset / Verification Emails to Corporate Account

Chris W
Chris W
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April 25, 2024

Hello! 

I have recently re-joined an organisation and have been trying to re-enable my Jira account. 

When prompted for the reset password, the recovery link is not being delivered. 

Per a previous community post, (Solved: Not receiving email for password reset (atlassian.com)) it looks like the email may need to be unblocked - please confirm the best way to check if this is the issue and how to proceed. 

Many thanks,

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 25, 2024

Hi @Chris W 

I found there was an email address that seems to match your name that was on our suppression list.  I have cleared this from our side.  Try to re-send the account verification now.  If it still is not coming through, then please let us know the email address of that account so we can investigate this further.

Andy

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Chris W
Chris W
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April 25, 2024

That's great news Andy! 

Am now receiving emails via the instance :) 

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John Funk
John Funk
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April 25, 2024

Hi Chris - Welcome to the Atlassian Community!

Your best bet is to submit a support ticket to Atlassian and ask them if the email address is on their suppression list.

https://support.atlassian.com/contact/#/

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