I'm having an issue with this error message in Jira Service Desk email connections:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Logon failure: unknown user name or bad password."
I checked all the suggestions at https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html without any luck.
I'm trying to connect to an Office365 account, and I can log in directly myself when I use the email address and password - so I'm 99.99% certain that the login credentials are correct.
Is there anything else that could be wrong or that I'm missing?
you reference an article for Jira Software but mention Jira Service Desk here. Can you clarify which application you are inquiring about? If JSD, realize you set up for email requests within the project > project settings > email requests. It is different than setting up incoming email handler in Jira SW.
Thank you Jack. Yes, I'm talking about Jira Service Desk. The email requests have been working fine, but the Office365 email password expired, so we changed it in Office365 and then applied it in Jira Service Desk as well, but not Jira Service Desk can't connect. As I say, manually checked the login details to make sure they're correct, by logging into Office365 successfully.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event