Since yesterday, Jira Cloud for Excel has stopped working for me. It is stuck on loading splash screen. I have tried re-installing the add-in but it didn't help. Also tried restarting my pc. That too didn't work.
Can anyone help out? I need this add-in to start working again ASAP as it's needed for my organizational work.
We are aware of the problem here in regards to the Jira Cloud for Excel add-on not working correctly. We are tracking this problem over in https://jira.atlassian.com/browse/API-439
In the meantime, you can try to use either the Excel Online edition or perhaps an updated version of Excel where this problem does not appear to be happening right now.
Sorry for the inconvenience here, our product integrations team is investigating this further.
I am having the same issue as above - loading splash screen and no data loaded. We use this in every week's data extraction and reporting :-( We us MS 365 Apps for enterprise.
The problem started today (Monday) and we had Microsoft security patch done on our devices last Friday afternoon, although it was working last Friday midnight when I tried to extract data.
Thank you for reporting this. Could you please provide more details about your environment? Is it Excel Desktop? If so, could you please try to open the add-in in Excel Online? Does it work?
Also, do you have the latest updates for Excel installed? What version do you have?
While the login issue appears to be fixed, all of my JQL formulas are now broken. All fields that previously had =JIRA.JQL() now appear as =_xldudf_JIRA_JQL and trying to add the correct formula text back in results in a "#NAME?", with the add-in unable to load data. What are the steps to fix this? Thanks.
Update: I uploaded the document to Excel Online 365 and it works there. It does not work on Desktop.
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