Jira Cloud for Excel add-in is stuck on loading splash screen

[Abizar Dholfar]

Hi,

Since yesterday, Jira Cloud for Excel has stopped working for me. It is stuck on loading splash screen. I have tried re-installing the add-in but it didn't help. Also tried restarting my pc. That too didn't work.

Can anyone help out? I need this add-in to start working again ASAP as it's needed for my organizational work.

Thanks

[Andy Heinzer · Accepted solution]

Hi everyone,

We are aware of the problem here in regards to the Jira Cloud for Excel add-on not working correctly.  We are tracking this problem over in https://jira.atlassian.com/browse/API-439

In the meantime, you can try to use either the Excel Online edition or perhaps an updated version of Excel where this problem does not appear to be happening right now.

Sorry for the inconvenience here, our product integrations team is investigating this further.

Andy

[Vitalii Saienko]

@Andy Heinzer thank you for update!

We have deployed the fix for this issue. For those who are watching this community post, could you please give it another try and check whether it works now?

[Craig Anderson]

It now works for me. Thanks!!

[Samantha Tan]

It wasn't working with Excel Online but I just opened the spreadsheet (Tuesday) as normal and it works!

@Andy Heinzer @Vitalii Saienko Thanks for fixing the problem

[Filip Dewulf]

It works again. Thx for the quick response.

Filip

[Julia Lugovska]

It works! It works! It works!!! thanks for a quick fix! 

[Nikolay Tavgen]

Hi!

Same problem.

Excel Online doesn't work too.

My version as below.

Please kindly advise.

Kind regards,
Nikolay.

[Samantha Tan]

I am having the same issue as above - loading splash screen and no data loaded. We use this in every week's data extraction and reporting :-(  We us MS 365 Apps for enterprise. 

The problem started today (Monday) and we had Microsoft security patch done on our devices last Friday afternoon, although it was working last Friday midnight when I tried to extract data. 

[Vitalii Saienko]

Hi @Samantha Tan 

Could you please try to open Jira Cloud for Excel in Excel Online? Does it work there? This will help us to narrow down the issue.

[Filip Dewulf]

I have the same problem, since today ... also tried to reinstall...but dit not work.

I am using Office 365 for entreprise

Regards,

Filip

[Vitalii Saienko]

Hi @Filip Dewulf

Could you please try to open Jira Cloud for Excel in Excel Online? Does it work there? This will help us to narrow down the issue.

[Filip Dewulf]

Yes, it does.

[Vitalii Saienko]

Thank you @Filip Dewulf for confirming.

For everyone who watches this community post, as a workaround, please use Excel Online for now. Meanwhile, we are on this issue. Please follow this public bug for updates https://jira.atlassian.com/browse/API-439.

[Ibrahim.Awwad]

I'm having the exact same thing, I even deployed the Add-in through our O365 admin portal, still the spinning wheel of death. THis is happening at excel Online and Desktop application too.

[Erik Vanderstraeten]

Clearing the 'office web add-in cache' did the trick for me!

Clear the Office cache - Office Add-ins | Microsoft Docs

[anurag.bhatnagar]

Facing the same problem when using JIRA Cloud in Excel App. There are workarounds to use in other Browsers etc, but it would be nice if I can use in Excel App. This issue is bad for productivity

[Levente Szabo _Midori_]

Atlassian fixed a similar issue before but these errors keep happening as you can see new and new users complaining about Jira Cloud for Excel. See this Community thread for example but there are many others. Workarounds or alternatives are your best chance at this point.

[Mark Welsh]

It's happening for me too, since last week.

I need the Jira data as part of critical reporting.

Please fix urgently....

[Gregg Silberman]

While the login issue appears to be fixed, all of my JQL formulas are now broken. All fields that previously had =JIRA.JQL() now appear as =_xldudf_JIRA_JQL and trying to add the correct formula text back in results in a "#NAME?", with the add-in unable to load data. What are the steps to fix this? Thanks.

Update: I uploaded the document to Excel Online 365 and it works there. It does not work on Desktop.

[Julia Lugovska]

Guys, help - same issue. Office 365 / Desktop Excel. Re-installed, all add-ins/add-ons in place, however nothing happens but blue wheel instead of Jira data extraction :-( 

[Jorge Basante]

Hi... the same is happening to me today... Sep 10 2021 

[François Kirié]

Hi,

I have got also the same problem than @Abizar Dholfar 

[François Kirié]

It works this morning

[Vitalii Saienko]

Hi @Abizar Dholfar 

Thank you for reporting this. Could you please provide more details about your environment? Is it Excel Desktop? If so, could you please try to open the add-in in Excel Online? Does it work?

Also, do you have the latest updates for Excel installed? What version do you have?

[Dave Bosman [Realdolmen]]

Hi @Abizar Dholfar 

Seen as this is a cloud plugin, i think there is not a lot we can do about it in the community. 

Try with different browser and see if it works, but I suggest contacting the developer anyways. 

Regards

Dave