Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)

Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)

My colleague and I are facing this exact same issue where it gets stuck on the loading splash screen..

We have tried updated office today.. installed the add-in again.. tried on browser & desktop version both..

Can anyone please help?

I have asked my question in the following discussion - https://community.atlassian.com/t5/Jira-Software-questions/JIRA-Add-in-for-Excel-stopped-working/qaq-p/1411111

1 answer

0 votes
Brant Schroeder Community Leader Apr 21, 2021

@Baccarani Pham 

Have you tried clearing your browsers cache or using a different browser?  Are both computers that you and your work colleague using work machines?  Do they have any anti-virus or other security that could be preventing it from working.

Hello,

 

I have the same issue since April 27th. I have cleared my browsers cache but no luck. Nothing has been changed to my device and before it worked without issues. Any other things I can try to get it fixed?

 

Thank you.

Brant Schroeder Community Leader May 06, 2021

Can you share a screenshot of the issue.

Sure:

It stays like this the whole day.

screenshot Jira add in.png

Brant Schroeder Community Leader May 11, 2021

@Daniela Cocco - I tried to recreate the issue but I am not having this problem.

Have you tried a different computer that is not a work machine?  Could it be an anti-virus or security change on your computer since you and a colleague are having the issue.  

Hello,

Since two days the problem does not occur anymore. Nothing changed to my device so I don't know what caused it.

Thank you anyway.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Why everyone using Jira must be GDPR-compliant

Did you know that penalties up to 4 % of the yearly company turnover are possible in case of GDPR violations? GDPR regulations are currently mainly relevant for companies in the EU, but countries lik...

102 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you