Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)

[Baccarani Pham]

Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)

My colleague and I are facing this exact same issue where it gets stuck on the loading splash screen..

We have tried updated office today.. installed the add-in again.. tried on browser & desktop version both..

Can anyone please help?

I have asked my question in the following discussion - https://community.atlassian.com/t5/Jira-Software-questions/JIRA-Add-in-for-Excel-stopped-working/qaq-p/1411111

[Levente Szabo _Midori_]

Jira Cloud for Excel has these cryptic, intermittent errors that make it unstable and unreliable for many customers. 

Better Excel Exporter for Jira Cloud has recently been released that solves Export reporting needs more reliably. Early Access Program participants found that it offers a better, more professional Excel reporting solution and user experience in a native Jira Cloud app (instead of a Microsoft Excel add-in).

Discover your newest Jira Cloud Excel export option!

(Please note that Better Excel Exporter is a paid and supported app and I'm part of the team developing it.)

[Brant Schroeder]

@Baccarani Pham 

Have you tried clearing your browsers cache or using a different browser?  Are both computers that you and your work colleague using work machines?  Do they have any anti-virus or other security that could be preventing it from working.

[Daniela Cocco]

Hello,

I have the same issue since April 27th. I have cleared my browsers cache but no luck. Nothing has been changed to my device and before it worked without issues. Any other things I can try to get it fixed?

Thank you.

[Brant Schroeder]

Can you share a screenshot of the issue.

[Daniela Cocco]

Sure:

It stays like this the whole day.

[Brant Schroeder]

@Daniela Cocco - I tried to recreate the issue but I am not having this problem.

Have you tried a different computer that is not a work machine?  Could it be an anti-virus or security change on your computer since you and a colleague are having the issue.  

[Daniela Cocco]

Hello,

Since two days the problem does not occur anymore. Nothing changed to my device so I don't know what caused it.

Thank you anyway.