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Jira Automation: How to reference a newly created issue key in an email

Dear all , 

i have created an automation where upon creation, i am assiging the ticket to me, change a field and put a comment.

Then i am triggering an email and i am trying to get the ticket number in the subject or the email body. 

However , i am not able to get the result i wish for.

Here is my workflow : 


I have read following threads :

But i could apply the solutions.



1 answer

1 accepted

1 vote
Answer accepted

Hi @Dimitrios Papadopoulos 

The {{createdIssue}} and {{createdIssues}} smart values apply for any issues you create while the rule is running:

To access the issue which triggered the rule, just use {{triggerIssue}} or just {{issue}} for the rule you showed.

Kind regards,

Hi @Bill Sheboy  , many thanks for the fast reply. 

I already have the {{issue.key}} in the rule here : 



But it does not work. 

I tried {{triggerIssue.key}} and it worked like a charm ! Much appreciated , thank you !

Like John M Funk likes this

I am glad that helped, and...

Did you note that you misspelled it as {{issuse.key}} as that was probably another problem?

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