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Hi
I have setup an automation that when a Story is created an email is sent and I want to display the issue.key of the newly created story in the subject and body of the email. I have found on the community pages that I should do a branch. Below is what I have done however No email is being sent.
The audit trail of the rule shows it was success but it states no related issues were found. Yet the issue was created.
What am I doing wrong?
Hi Jaime,
Try adding a New Action for Re-fetch issue before the Branch.
HI John, thank you for your quick reply. I have added before the branch as you have suggested and I still didn't get an email. Below is a screenshot of the audit log of the test. Do you have any other ideas?
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What is in the Branch rule? That's what's failing. And actually, why do you even have a branch?
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I originally setup the automation to create a story and then send an email. The users responded stating they would like more information in the email.
The Acceptance Criteria of the Story I am working on is
When I first started working on the solution I merely added {{issue.key}} and {{issue.url}} to the email however that only had the details of the parent item. I searched the community pages and found a solution that suggested using a branch item. I added that using 'all created issues' however now the email is not happening.
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Can you post the full rule? I only see the part starting with a Condition.
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Try changing the branch to Most Recently Created Issue instead of the All Created Issues that you have.
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Hi John
I am expecting an email to be sent to the nominated email address. and that email should include the issue.key and issue.url of the newly created story, not the parent issue. The email is not being sent at all.
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Can you post the Audit log for when you executed and it didn't send the email?
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And can you post the audit log for this new rule for when you run it? I assume it still does not send the email?
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